| Course | |||||
|---|---|---|---|---|---|
 | Monthly All Access ($14.99) Foundations of Business / Microsoft Applications This course provides lessons on how to complete a written assignment in Microsoft Word. From creating a title page to writing footnotes and inserting videos, the user will be able to complete their assignment by utilizing the tools taught through... | ||||
 | Foundations of Business / Business Innovation Do you know what the world’s best-selling toy is?
No, it’s not some new-fangled, shiny, or high-tech gadget. It’s actually the humble Rubik’s cube! That colourful 3D puzzle with problem-solving at its core. And despite the amount of... | ||||
 | Monthly All Access ($14.99) Leadership Development / Coaching Skills When thinking about coaching, you may imagine a gym teacher on the basketball court or a therapist helping someone work through a phobia. Although these roles have “coach” in their title, what they’re actually doing is “managing.”... | ||||
 | Monthly All Access ($14.99) Leadership Development / Coaching Skills Many things in life involve feedback, like your school reports for example. The feedback from your teachers gave you a good idea of whether you were doing ok, or if you “must try harder”! Without feedback, it’s difficult to decide if... | ||||
 | Monthly All Access ($14.99) Leadership Development / Coaching Skills Watching a great movie can be uplifting. But how did it come to be a great movie in the first place? Well, if you watch the end credits, you’ll see how many people worked on it – actors, directors, producers, editors -- the list goes on and... | ||||
 | Foundations of Business / Compliance Essentials From celebratory bonfires, to singing around the campfire and toasting yummy s’mores – we probably all have lovely memories attached to fire. But, if not controlled properly, fire can be lethal. Fires can destroy property, cause injuries, and... | ||||
 | Foundations of Business / Customer Service Applied Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business... | ||||
 | Foundations of Business / Customer Service Applied Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and... | ||||
 | Foundations of Business / Customer Service Applied Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced... | ||||
 | Monthly All Access ($14.99) Foundations of Business / Customer Service Essentials “Should we be focusing on customer service or customer experience?”
That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms... |
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