| Course | |||||
|---|---|---|---|---|---|
 | Customer Service Mastery The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service... | ||||
 | Customer Service Mastery Providing great customer service is crucial to any successful business. Customer service representatives not only assist customers with products and services, but also make them feel valued. Contrary to popular belief, customer service isn’t... | ||||
 | Customer Service Mastery Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain... | ||||
 | Monthly All Access ($14.99) Foundations of Business / Compliance Essentials How ready are you and your staff to deal with the threat of a hurricane? Explore this resource to learn more about hurricanes, the dangers they pose, and how you can make sure your office and staff are well-equipped and ready to respond. | ||||
 | Monthly All Access ($14.99) Foundations of Business / Compliance Essentials Safety in the workplace is of utmost importance at our organization. Accidents and injuries in the workplace affect thousands of workers every year and have a serious impact on business.
Following simple techniques and using common sense goes... | ||||
 | Monthly All Access ($14.99) Foundations of Business / Compliance Essentials Doing the right thing means that you're acting with integrity in all that you do. But doing the right thing can become challenging when you’re faced with ambiguous and complicated ethical dilemmas, like a potential conflict of interest.... | ||||
 | Monthly All Access ($14.99) Foundations of Business / Compliance Essentials Thinking of a constructive work environment brings to mind safety, professionalism, and inclusivity. This course teaches about recognizing harassment and discrimination, with a focus on sexual harassment. Note that it doesn't provide legal advice;... | ||||
 | Monthly All Access ($14.99) Information Literacy / Diversity and Inclusion Every June, Pride Month offers a chance for celebration and equal rights activism for the LGBTQ+ community and their allies. But what happens when the rainbow-themed window displays and social media filters are put away? How do we remain... | ||||
 | Monthly All Access ($14.99) Information Literacy / Diversity and Inclusion Every person deserves the freedom to live a healthy, happy, and secure life. However, the society we live in today often makes it difficult for marginalized groups—people living in poverty, Black people, Indigenous people, people of color,... | ||||
 | Monthly All Access ($14.99) Information Literacy / Diversity and Inclusion When it comes to innovation, creativity, and problem-solving, research consistently shows that diverse workforces perform better. But, for diversity to work, every employee must feel included. They need to have a seat at the table and know that... |
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