Course
Microsoft: Word (10601)
Monthly All Access ($14.99)
Foundations of Business
/
Microsoft Applications
Microsoft: Word (10601)
This course provides lessons on how to complete a written assignment in Microsoft Word. From creating a title page to writing footnotes and inserting videos, the user will be able to complete their assignment by utilizing the tools taught through...
Problem-Solving (BI007)
Foundations of Business
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Business Innovation
Problem-Solving (BI007)
Do you know what the world’s best-selling toy is? No, it’s not some new-fangled, shiny, or high-tech gadget. It’s actually the humble Rubik’s cube! That colourful 3D puzzle with problem-solving at its core. And despite the amount of...
Introduction to Coaching (CCH10101A)
Monthly All Access ($14.99)
Leadership Development
/
Coaching Skills
Introduction to Coaching (CCH10101A)
When thinking about coaching, you may imagine a gym teacher on the basketball court or a therapist helping someone work through a phobia. Although these roles have “coach” in their title, what they’re actually doing is “managing.”...
Giving Effective Feedback (CCH10110A)
Monthly All Access ($14.99)
Leadership Development
/
Coaching Skills
Giving Effective Feedback (CCH10110A)
Many things in life involve feedback, like your school reports for example. The feedback from your teachers gave you a good idea of whether you were doing ok, or if you “must try harder”! Without feedback, it’s difficult to decide if...
Roles and Responsibilities (CLB10106A)
Monthly All Access ($14.99)
Leadership Development
/
Coaching Skills
Roles and Responsibilities (CLB10106A)
Watching a great movie can be uplifting. But how did it come to be a great movie in the first place? Well, if you watch the end credits, you’ll see how many people worked on it – actors, directors, producers, editors -- the list goes on and...
Fire Safety Awareness (CME03)
Foundations of Business
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Compliance Essentials
Fire Safety Awareness (CME03)
From celebratory bonfires, to singing around the campfire and toasting yummy s’mores – we probably all have lovely memories attached to fire. But, if not controlled properly, fire can be lethal. Fires can destroy property, cause injuries, and...
Nurturing Customer Relationships (CSA02)
Foundations of Business
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Customer Service Applied
Nurturing Customer Relationships (CSA02)
Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business...
Practicing Positivity (CSA03)
Foundations of Business
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Customer Service Applied
Practicing Positivity (CSA03)
Positivity is great! When you’re positive, you lift everyone around you. You create positive energy that affects everybody you interact with, making everything you do seem easier. The opposite is also true. Negativity will make you unhappy and...
Maintaining Composure (CSA05)
Foundations of Business
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Customer Service Applied
Maintaining Composure (CSA05)
Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced...
Maintaining Customer Service Across Channels (CSR10101A)
Monthly All Access ($14.99)
Foundations of Business
/
Customer Service Essentials
Maintaining Customer Service Across Channels (CSR10101A)
“Should we be focusing on customer service or customer experience?” That might sound like a trick question, but customer service and customer experience are two very different parts of the same puzzle. Understanding how the two terms...

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