Course
Customer Service Fundamentals (ACS001)
Customer Service Mastery
Customer Service Fundamentals (ACS001)
The health of a business depends on the strength of its customer relationships. Yet every interaction is different—what pleases one customer won’t necessarily pass muster with the next one. So, how do you provide effective customer service...
Customer Service Skills (ACS002)
Customer Service Mastery
Customer Service Skills (ACS002)
Providing great customer service is crucial to any successful business. Customer service representatives not only assist customers with products and services, but also make them feel valued. Contrary to popular belief, customer service isn’t...
Working With Upset Customers (ACS003)
Customer Service Mastery
Working With Upset Customers (ACS003)
Does dealing with an upset customer make your heart race and your stomach churn? If so, you’re not alone. It’s easy to lose our composure or feel flustered when we encounter someone who is unsatisfied, unhappy, or just plain...
Are You Prepared to Weather the Storm (ACT01)
Monthly All Access ($14.99)
Foundations of Business
/
Compliance Essentials
Are You Prepared to Weather the Storm (ACT01)
How ready are you and your staff to deal with the threat of a hurricane? Explore this resource to learn more about hurricanes, the dangers they pose, and how you can make sure your office and staff are well-equipped and ready to respond.
Construction Safety 101 (ACT02)
Monthly All Access ($14.99)
Foundations of Business
/
Compliance Essentials
Construction Safety 101 (ACT02)
Safety in the workplace is of utmost importance at our organization. Accidents and injuries in the workplace affect thousands of workers every year and have a serious impact on business. Following simple techniques and using common sense goes...
How to Avoid a Conflict of Interest (ACT03)
Monthly All Access ($14.99)
Foundations of Business
/
Compliance Essentials
How to Avoid a Conflict of Interest (ACT03)
Doing the right thing means that you're acting with integrity in all that you do. But doing the right thing can become challenging when you’re faced with ambiguous and complicated ethical dilemmas, like a potential conflict of interest....
Building a Respectful Workplace: Recognizing Harassment and Discrimination (ACT04)
Monthly All Access ($14.99)
Foundations of Business
/
Compliance Essentials
Building a Respectful Workplace: Recognizing Harassment and Discrimination (ACT04)
Thinking of a constructive work environment brings to mind safety, professionalism, and inclusivity. This course teaches about recognizing harassment and discrimination, with a focus on sexual harassment. Note that it doesn't provide legal advice;...
Beyond Pride: Year Round Action (ADEI01)
Monthly All Access ($14.99)
Information Literacy
/
Diversity and Inclusion
Beyond Pride: Year Round Action (ADEI01)
Every June, Pride Month offers a chance for celebration and equal rights activism for the LGBTQ+ community and their allies. But what happens when the rainbow-themed window displays and social media filters are put away? How do we remain...
Creating Social Change (ADEI02)
Monthly All Access ($14.99)
Information Literacy
/
Diversity and Inclusion
Creating Social Change (ADEI02)
Every person deserves the freedom to live a healthy, happy, and secure life. However, the society we live in today often makes it difficult for marginalized groups—people living in poverty, Black people, Indigenous people, people of color,...
Cultivating Diversity (ADEI03)
Monthly All Access ($14.99)
Information Literacy
/
Diversity and Inclusion
Cultivating Diversity (ADEI03)
When it comes to innovation, creativity, and problem-solving, research consistently shows that diverse workforces perform better. But, for diversity to work, every employee must feel included. They need to have a seat at the table and know that...

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